77apa's Privacy Policy
This policy provides a complete description of how your personal information is collected, used, stored, and kept secure on the 77apa platform.
77apa is a safe and trusted online gaming platform for players in Bangladesh. We believe your personal information is your asset, and protecting that asset is our primary responsibility. This privacy policy will tell you what kinds of information we collect, why we collect it, how we use it, and what rights you have over your information.
We ask that you read this policy carefully before logging in, registering, or using any service on our platform. If you have difficulty understanding anything, please contact our support team.
What Information We Collect
We collect various types of information to create your account, manage transactions, and improve service quality on the 77apa platform. The information collected is described in detail below.
1.1 Personal Information Provided Directly by You
When you register with 77apa or use our services, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and contact details
- National ID card or passport number (for identity verification)
- Residential address
- Payment-related information — bKash number, Nagad number, Rocket number, Upay, or bank account details
- Username and password chosen by you
1.2 Automatically Collected Information
When you use the 77apa platform, certain information is collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Date and time of access to the platform
- Pages viewed and links clicked
- Session duration and gaming activity information
1.3 Cookies and Similar Technologies
We use cookies to improve your browsing experience and to analyze site performance. Cookies are small text files stored on your device. You can disable cookies from your browser settings if you wish, but doing so may prevent you from using some features of the platform.
How We Use Your Information
77apa uses your personal information only for legitimate and necessary purposes. We never use your information unnecessarily or sell it to unauthorized third parties.
2.1 Service Delivery and Operations
- Creating, managing, and verifying your account
- Ensuring login access to the 77apa platform
- Processing financial transactions via bKash, Nagad, Rocket, Upay, and bank transfer
- Keeping records of deposits and withdrawals
- Providing bonuses and promotional offers
- Managing the VIP program and providing cashback
2.2 Security and Fraud Prevention
- Ensuring account security and preventing unauthorized access
- Detecting and investigating suspicious transactions or activity
- Addressing risks related to money laundering and financing
- Implementing responsible gaming policies
- Ensuring age verification — accounts are provided only to those aged 21 or above
2.3 Service Improvement
- Technical development of the platform and bug fixes
- Analyzing and improving the user experience
- Making decisions about introducing new games and services
- Providing personalized content and recommendations
2.4 Communication and Support
- Providing assistance through 24/7 Bengali live chat
- Sending notifications about important updates and service changes
- Responding to your requests and complaints
Sharing Information with Third Parties
77apa does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:
3.1 Service Provider Partners
Only the minimum necessary information may be shared with trusted technology and payment partners who assist in operating our platform. These partners are obligated to comply with the terms of our privacy policy and may not use your information for any other purpose.
3.2 Legal Obligations
If we are lawfully directed to provide information by a legal authority or regulatory body, we are obligated to comply with that directive. In such cases, we will provide only the necessary information and will make every effort to notify you of this as far as possible.
3.3 Business Restructuring
In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity. In such cases, the new entity will be obligated to comply with this privacy policy.
Security Measures for Your Information
77apa takes the highest industry-standard technical and organizational measures to protect your personal information. Our security framework operates on the following levels:
4.1 Encryption Technology
- All data transmissions are secured by SSL (Secure Socket Layer) encryption
- Stored data is protected using AES-256 encryption
- Industry-standard PCI-DSS security protocols are followed for storing payment information
4.2 Access Control
- Access to your information is strictly limited and controlled
- Only authorized personnel can access information for specific, defined needs
- All access is logged and audited regularly
4.3 Password Security
Your password is stored using a one-way hashing method, meaning no employee of ours can see your actual password. We ask that you use a strong password and not share it with anyone.
Although we ensure the highest level of security measures, it is not possible to guarantee 100% security on the internet. However, we will notify you promptly of any security incident and take the necessary steps.
Data Retention Period
77apa retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:
- Account information: For as long as the account is active and for a defined period after closure to meet legal obligations.
- Transaction information: Financial transaction records are retained for an extended period in accordance with regulatory requirements.
- Gaming activity logs: For a defined period for technical and analytical purposes.
- Communication history: Records of support-related communications are used to ensure service quality.
- Cookie data: Deleted at the end of a session or after a set period, depending on the type of cookie.
Once the data retention period has ended, we delete or anonymize it using secure methods so that no individual can be identified from it in the future.
Your Data Rights
Every user registered on the 77apa platform has the following rights over their own information:
6.1 Right to Access
You have the right to know what information we hold about you. You can ask for details of your stored information at any time by emailing [email protected] or through live chat.
6.2 Right to Rectification
If there is any inaccuracy or incompleteness in your information, you have the right to request a correction. We will update your information within a reasonable time.
6.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained to comply with legal obligations or to protect legitimate interests.
6.4 Right to Object to Processing
You have the right to object to the use of your information for marketing or profiling purposes. After you raise an objection, we will stop using the information for that specific purpose.
6.5 Right to Withdraw Consent
If you have previously given consent for the processing of your information, you may withdraw that consent at any time. This will not affect the validity of any processing that took place before the withdrawal.
Protection of Minors' Information
77apa is a platform for adults. This service is intended only for those aged 21 or above. We do not knowingly collect or process information from any person under the age of 21.
Through the age verification process at registration, we ensure that no minor can create an account on our platform. If we learn that a minor's information has been collected inadvertently, we will immediately delete that information and close the associated account.
If you believe a minor has opened an account on our platform, please notify us at [email protected].
Changes and Updates to the Privacy Policy
77apa reserves the right to change or update this privacy policy from time to time. Such changes may occur due to technological developments, legal changes, or changes in the scope of services.
8.1 Notification of Changes
If significant changes are made to the privacy policy, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A notification will be shown when you log in to the platform
- The "Last Updated" date on this page will be changed
8.2 Use After Changes
If you continue to use the platform after the new privacy policy is published, you will be considered to have agreed to the updated policy. If you do not agree with the changes, please contact us to close your account.
Third-Party Links and Services
The 77apa platform does not contain links to any external or third-party websites. We are connected only to our own services and payment gateways. bKash, Nagad, Rocket, and Upay, which are used for payment processing, have their own privacy policies, which you can find on the respective service's website.
When you use these services to complete a payment, that provider's terms and conditions and privacy policy will apply to you. 77apa is not responsible for the privacy practices of these external services.
Contact Us About Privacy
If you have any questions, concerns, or requests about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 in Bengali
- Response Time: Typically within 24-48 hours
Our dedicated privacy team takes all your requests seriously and aims to respond as quickly as possible. For support related to responsible gaming, please visit our Responsible Gaming page.
Your information is protected — 77apa is committed
Contact us for any questions or concerns about privacy. Our support team is always here for you.